Refund & Cancellation Policy

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At A-StarHub, we are committed to providing high-quality educational content and a positive learning experience for all students. Please read our refund and cancellation policy carefully before making a purchase.

Course Access

Upon successful payment, students receive access to the purchased course and its associated learning materials. Because digital content becomes immediately available, refunds are limited as described below.

Refund Eligibility

A refund may be requested within 7 calendar days of purchase if:

  • The course has not been significantly accessed.

  • Less than 10% of the course content has been viewed.

  • No certificates have been issued for the course.

  • The request includes a valid reason for dissatisfaction.

Refund requests submitted after the eligibility period will not be approved.

Duplicate or Accidental Payments

If a student is charged more than once for the same course due to a technical error or duplicate transaction, A-StarHub will investigate the issue and issue a full refund for the duplicate payment when confirmed.

Course Cancellation by A-StarHub

In the unlikely event that A-StarHub cancels a course or permanently removes access to a purchased course, affected students may receive:
  • A full refund, or
  • Access to an equivalent replacement course.

The appropriate resolution will be determined by A-StarHub based on the circumstances.

How to Request a Refund

To request a refund, please contact us at:
help@a-starhub.com
Please include:

  • Full name
  • Registered email address
  • Course name
  • Date of purchase
  • Reason for the refund request

We aim to review all requests within 5 business days.
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